Frequently Asked Questions
ORDER DELIVERY
We offer international shipping, and shipping costs are calculated at checkout based on your destination and order details.
Please note that the shipping cost shown at checkout is an estimate. Any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your country's customs authorities are the responsibility of the customer. These charges vary by destination and are not included in the shipping estimate or product prices.
Once your order has been dispatched, you will receive a tracking number so you can monitor your shipment in real time.
Delivery times vary depending on your destination and the shipping service selected at checkout.
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number to monitor your shipment. Please note that customs clearance procedures in the destination country may occasionally cause delays that are beyond our control.
EXCHANGES AND RETURNS
*RETURNS ON INTERNATIONAL ORDERS ARE NOT ACCEPTED.
In all cases, once your item(s) have been received at our warehouse, you will receive a credit note for the value of the purchased items, which must be redeemed within a maximum of 3 months. This credit will be used for the desired exchange, subject to our stock availability, so that any price difference between the items can be settled at the time of payment. Shipping costs will not be included in the transaction.
We do not accept returns for refunds, so we ask that you choose your products carefully, making sure to check the size charts, as well as the descriptions of the product materials and washing instructions. We will not accept cancellations or returns if the products are within the estimated shipping time or in transit to their destination.
PAYMENT METHODS
We accept major credit and debit cards, as well as bank transfers, digital wallets, and PayPal for online purchases. All available payment options will be displayed securely during checkout.
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